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1. Purpose and Mission  

Novalins is dedicated to being a strategic linguistic partner for the life sciences industry, providing certified solutions that ensure global patient safety and regulatory compliance. Our mission is to combine 14 years of specialized medical expertise with advanced technological integration to provide a secure and transparent customer experience.

2. Risk-Based Service Excellence  

  • Precision Tiering: We provide five distinct service levels, ranging from Expert-Guided RAW MT to Premium Human Translation, to ensure that every project is meticulously matched to its clinical and regulatory risk profile. 
  • Expert Benchmarking: Even within our automated tiers, we utilize medical experts to benchmark and select the optimal AI engines for specific therapeutic areas, providing clients with data-driven quality reports. 
  • Scalability & Efficiency: By utilizing dynamic pricing and lean operational workflows, we offer high-volume scalability while maintaining the specialized medical oversight required by the pharma and medtech sectors.  

3. Data Integrity & Technological Governance  

  • AI Sovereignty: We utilize enterprise-grade AI licenses to guarantee that no clientdata is ever used for model training or public optimization.
  • Zero-Tolerance for “Shadow AI”: We enforce strict security protocols for all subcontractors, ensuring that unauthorized or public AI tools are never used during project execution.
  • Audit Readiness: We provide full transparency through our integrated management systems, positioning both our client portal and Plunet as centralized compliance platforms. Together, they ensure full traceability, documentation, and auditability across all projects, fully meeting ISO requirements for control, monitoring, and audit readiness.  

4. Commitment to Continuous Improvement  

Novalins is dedicated to the continuous improvement of its Quality Management System (QMS) in accordance with ISO 9001, ISO 17100, ISO 18587, and ISO 13485 standards. We are committed to meeting all applicable requirements and fostering long-term partnerships through consistent, high-quality delivery and clinical excellence.