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Novalins strives to deliver high-quality services to our customers and support them by delivering our services in a timely manner, while always keeping the highest level of quality and customer service.
Working in a highly competitive sector and where cutting-edge technology is increasingly growing, we aim to embrace new technology and always improve our processes in order to deliver flexible solutions that adapt to our clients’ needs and guarantee the sustainability and durability of our company.
Our Quality Policy is defined and strongly driven by the following management principles and behaviours:
- Build a mutually profitable relationship with our customers, ensuring their long-term success, through the understanding of their needs and the delivery of services in a flexible and adaptable manner
- Provide consistent delivery of our services that are aligned with our commitments for quality, cost, and adherence to deadlines
- Enhance the systematic research and use of best preventive practices at all levels and ensure reliable risk management
- Drive continual improvement and innovation based upon efficient business processes, well-defined measurements, best practices, and customer surveys
- Develop staff competencies, creativity, empowerment and accountability through appropriate development programs and show strong management involvement and commitment
- Always hire highly qualified staff and external collaborators and maintain a strong cohesion within the team
- Be up to date with all legislations that are applicable to our services and industries
- Continuously develop innovation through technology to ensure the sustainability of the company on a long term
- Always be aware of our customers and market needs and evolutions so we can adapt accordingly
- Be aware and understand Novalins’ values and make sure we always apply them in our day- to-day work
Novalins strives to be a reference in the supply of translation services for the medical industry. Through the use of these guiding principles, everyone in Novalins is accountable for fully satisfying our customers by meeting or exceeding their needs and expectations with best-in-class solutions and services.